Privacy Policy
Last Updated: [INSERT DATE]
E-MENU ("E-MENU", "we", "our", or "us") is a digital restaurant and hospitality platform designed to help restaurants, hotels, cafes, and other hospitality businesses create and manage digital menus, QR codes, customer orders, subscriptions, analytics, notifications, and promotional content.
This Privacy Policy explains how information may be collected, used, stored, and shared when you use the E-MENU platform, website, mobile application, QR-based menu experience, or related services.
1. Information We Collect
Depending on how you use E-MENU, we may collect or process the following categories of information.
1.1 Restaurant and Business Information
Restaurant administrators may provide information required to create and manage a restaurant account and business profile, including:
- Restaurant or business name
- Business profile information
- Branch information
- Menu categories
- Menu item names and descriptions
- Prices
- Menu images and photos
- Menu availability information
- Table or location information associated with QR codes
- Subscription-related information
1.2 Account Information
Restaurant administrators and registered users may provide information necessary to create, authenticate, and manage their accounts.
The exact account fields collected may depend on the registration and authentication functionality available in the applicable version of E-MENU.
1.3 Customer Information
Customers may browse restaurant menus without creating an account. When customers use features such as ordering, certain information may be associated with the order.
Depending on the implemented ordering flow, this may include information such as order details, order reference number, restaurant, table or location information, and information voluntarily provided by the customer.
1.4 Order Information
When a customer submits an order through E-MENU, we may process information related to that order, including:
- Selected menu items
- Quantities
- Order summary
- Restaurant information
- Table or QR-code information where applicable
- Order status
- Unique order reference number
- Order confirmation information
1.5 Usage and Analytics Information
E-MENU provides analytics and reporting features for restaurants. Information used for these features may include:
- Menu views
- Menu item popularity
- Customer engagement metrics
- Platform activity and usage information
- Restaurant performance information
Analytics may be used to help restaurants understand how their digital menus and customer-facing features are being used.
1.6 Subscription and Billing Information
Restaurant businesses may subscribe to available E-MENU plans. We may process information required to manage subscription status, billing records, and renewals.
The current E-MENU product requirements identify online payment processing and third-party payment integrations as outside the current product scope. Any future payment processing may be subject to additional terms and privacy practices.
1.7 Device and Technical Information
When you access E-MENU through a website or mobile application, technical information may be processed to operate, secure, and improve the platform. Depending on the implementation, this may include:
- IP address
- Browser or device type
- Operating system
- Application version
- Technical logs
- Approximate usage information
2. How We Use Information
Information processed through E-MENU may be used for the following purposes:
- Creating and managing restaurant accounts
- Providing digital restaurant menus
- Generating and managing QR codes
- Processing customer orders
- Providing order confirmations and status updates
- Managing restaurant branches
- Managing menu categories and menu items
- Providing analytics and reporting
- Managing subscriptions and billing records
- Sending operational notifications
- Managing promotional banners and advertisements
- Maintaining and improving platform functionality
- Protecting the security and integrity of the platform
- Complying with applicable legal obligations
3. QR Codes and Restaurant Menus
E-MENU allows restaurants to generate QR codes associated with tables, branches, or other restaurant locations.
When a customer scans an E-MENU QR code, the platform may use information associated with that QR code to display the corresponding restaurant's digital menu.
QR-code access is intended to provide customers with a convenient way to browse digital menus.
4. Customer Ordering
E-MENU supports table-side digital ordering. Customers can select menu items, review their order, and submit an order to the restaurant.
Restaurants may receive information necessary to process and manage submitted orders, including order details and order status.
5. Notifications
E-MENU may send operational and service-related notifications to appropriate users.
These notifications may include order confirmations, order status updates, subscription-related notifications, and other operational alerts.
Where applicable, notification delivery may use third-party notification infrastructure.
6. Advertising and Promotional Content
E-MENU includes functionality that allows platform administrators to create, schedule, and display promotional banners within the customer-facing experience.
Promotional content may be displayed within the E-MENU platform based on the applicable advertising and promotion configuration.
7. Information Sharing
We may share or provide access to information when necessary to operate E-MENU and provide requested services.
7.1 Restaurant Businesses
Information relating to customer orders may be made available to the restaurant receiving the order so that the restaurant can manage and fulfill the order.
7.2 Service Providers
We may use trusted technology and infrastructure providers to operate parts of the platform, such as hosting, databases, notifications, security, analytics, and other technical services.
7.3 Legal Requirements
We may disclose information where required by applicable law, legal process, governmental request, or where reasonably necessary to protect the rights, safety, security, or integrity of E-MENU, its users, or others.
8. Data Security
We take reasonable technical and organizational measures designed to protect information processed through E-MENU against unauthorized access, alteration, disclosure, loss, or misuse.
However, no internet-based service or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain information for as long as reasonably necessary to provide E-MENU services, maintain business and operational records, resolve disputes, enforce applicable agreements, and comply with legal obligations.
Specific retention periods may vary depending on the type of information and the purpose for which it is processed.
10. Customer Access Without an Account
E-MENU is designed so that customers can browse restaurant menus through mobile or desktop browsers without necessarily creating an account.
Some features, including ordering or other future features, may require information to be provided or may require registration where applicable.
11. Children's Privacy
E-MENU is intended for use by restaurants, hospitality businesses, and their customers. The platform is not specifically directed toward children.
We do not knowingly request personal information from children where such collection is prohibited by applicable law.
12. Third-Party Services
E-MENU may rely on third-party infrastructure and technology services to provide certain platform functionality.
Third-party services may process information according to their own privacy policies and terms. Where applicable, users should review the privacy practices of those providers.
13. International Data Transfers
Depending on the hosting and technology providers used by E-MENU, information may be processed or stored in locations outside the user's country.
Where required, appropriate measures will be taken in accordance with applicable data protection requirements.
14. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including rights to:
- Request access to information held about you
- Request correction of inaccurate information
- Request deletion where legally applicable
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request information about how your data is processed
Requests may be submitted using the contact information provided below. We may need to verify your identity before processing certain requests.
15. Cookies and Similar Technologies
The E-MENU web application may use cookies, local storage, or similar technologies when necessary to provide functionality, maintain sessions, improve security, or understand platform usage.
The specific technologies used may depend on the version and implementation of the E-MENU platform.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the E-MENU platform, applicable laws, technology, or our data practices.
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact E-MENU using the information below.
18. Effective Date
This Privacy Policy is effective as of [INSERT EFFECTIVE DATE].